FREE EXPRESS SHIPPING ON ALL ORDERS OVER $100

$1 FROM EVERY SALE IS DONATED TO MS RESEARCH AUSTRALIA

FAQ

FAQ

When will i receive my order?

If you ordered an in-stock item, it will be shipped to you within 1 - 3 business days from when you made your purchase.

If you purchased a pre-order item, our approximate timeframe is 2 - 4 weeks to get these to you, we always try to get them to you as early as possible but sometimes it is out of our control.

What happens if i purchase a pre-order and in-stock item together, will they be shipped seperately?

If you purchase a pre-order item and an in-stock item within the one order, they will be shipped to you once both items have arrived.

If you require your in-stock item earlier, we suggest you put through a separate order.

If it is too late for this as you have already placed your order, please email us and we can send you a separate invoice for the additional postage.

My item doesn't fit, can i return it?

We don't offer direct exchanges, but we will gladly accept any full price items back within 14 days and we will provide you with a Gray.Label gift card valid for 12 months.

Unfortunately, any items bought on sale cannot be returned.

Please lodge your return via our website under Lodge Your Return, or simply click HERE.