Shipping & Handling

COVID-19 UPDATES

📬

Hi Gray Babes, we're still operating & working hard to get your goodies to you 🙌. However, please allow a couple of extra days for your order to be dispatched due to hygiene and social distancing restrictions we have had to reduce our staff capacity during this time.

During these current times, our shipping partners are experiencing some understandable delays, air freight is currently being impacted by the reduction of flights and road freight is currently impacted by each state governments restrictions, boarder checks, police checks on drivers etc.

We recommend as a general guide to allow an extra 2 - 5 working days during these times for your parcel to reach you from when it leaves us and we also don't recommend selecting express post to avoid disappointment. 

We have provided links below directly to our couriers websites if you would like more detailed information on how they are currently operating. 

We have partnered with Australia Post & Aramex to provide shipping services to our customers. Whether your parcel goes with Australia Post or Aramex depends on your location and whether you have selected standard or express and if you have a PO Box or Parcel Locker. Both shipping providers provide an excellent and fast and efficient service.

Your shipping confirmation email will provide a trackable link to your shipping provider. 

Australia Post - Click here for COVID-19 Updates

Aramex - Click here or COVID-19 Updates

Shipping costs within Australia

We offer Standard Shipping at a flat rate of $10. You can expect your delivery within 2+ business days depending on your location (Note COVID-19 delays as mentioned above may affect these regular times)

We offer Express Shipping at a flat rate of $15. You can expect your delivery within 1 - 2 business days.  (Note: We don't recommend paying extra for express post during COVID-19 times as it is unlikely your order will be delivered overnight.)

For any orders OVER $150, we offer FREE standard shipping.

All orders are shipped within 1 - 2 business days.

If you purchase a pre-order item with an in-stock item, you order will be held until all items arrive. If you require any styles that are in stock to be sent first, please place a separate order for that item or send us an email at info@graylabelstore.com and we can arrange an invoice for the additional postage.

International shipping costs

We charge a flat rate of $15 to New Zealand and $32.95AUD to other countries for international shipping. This if for a registered express shipping service. Overseas shipping times are dependent on the location. Please email us if you would like an estimate timeframe.

Important

With regards to Pre-Order items or exclusive pieces and special drops, depending on the item, time frames can vary from 1 to 4 weeks since they're being made just for you. If you would like a timeframe for delivery, you can check the product page for an ETA or send us an email at info@graylabelstore.com
Please note that during peak periods (Christmas, Easter, peak sale periods, Public holidays etc) there may be a slight delay in the dispatch of your order, however we will always try our absolute best to stick to the standard timeframes.
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