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Pre Order Information

Why do we run some items on a Pre Order basis?

We are a fast fashion online shopping boutique and in order to keep up with new and upcoming trends we run some of our items on Pre Order. We may also run some items on Pre Order that are in production exclusively for Gray.Label to allow customers the opportunity to have one pre-allocated before they come in to avoid missing out. You may see that some of our most popular items are on Pre Order as they sell out so quickly.

Depending on the item on Pre Order, time frames can vary from 1 to 4 weeks, we typically specify within the product page what the timeframe is and when the next drop is due in.

The day we receive the styles, they are checked, packed and dispatched to you via express post.

What happens if you purchase an item that is in stock and a pre order item?

If you happen to purchase an item that is in stock, as-well as a pre order item, we will send you your package once we have received all items.

If you would like to receive your in stock item first, we recommend that you place seperate orders so that we can get that one to you as quickly as possible.

If you are after something in particular for a special date and are uncertain if it will arrive in time, we welcome you to send us an email and we can investigate it for you and will always try our absolute best to make sure you have that item for your special occasion :-)

Pre Order does not change our return / refund policy nor does its effect the use of Afterpay available on all orders. 

Enquires at info@graylabelstore.com

XO