Pre Order Information
Why are some pieces on Pre-Order?
We stock fast fashion and in order to keep up with new and upcoming trends, we run some of our items on Pre-Order to secure the shipment for our customers.
We also have run some pieces in production that are exclusive to Gray Label. These shipments are small to keep their exclusive status, so to allow our customers to have one pre-allocated to them, we open the items up for Pre-Order. You may see that some of our most popular items are on Pre-Order since they sell out in the blink of an eye.
Depending on the item on Pre-Order, time frames can vary from 1 to 4 weeks since they're being made just for you. If you would like a timeframe for delivery, you can check the product page for an ETA or send us an email at email@example.com
Once Pre-Order items arrive to us, they are shipped according to our shipping policy which you can view here.
As soon as we have the stock, they are quality checked, packed and dispatched to you, we want you to be rocking your new pieces as soon as possible.
What happens if you purchase an item that is in stock and a pre order item?
If you purchase an item that is in-stock, along with a pre-order item, your order will be held until we have received all items.
If you require any styles that are in stock to be sent first, please place a separate order for that item. We pay postage for every package that we send out, you will need to pay for both postage fees if you require items to be sent individually.
Can I get a specific delivery date?
If you are after a particular piece for a special date and are uncertain if it will arrive in time, please send us an email and we can look into stock timeframes for you and will always try our absolute best to make sure you have that item for your special occasion.
Pre-Order does not change our return / refund policy nor does it effect the use of Afterpay available on all orders.