Why do we run some items on a Pre Order basis?
We are a fast fashion online shopping boutique and in order to keep up with new and upcoming trends we run some of our items on Pre Order. We may also run some items on Pre Order that are in production exclusively for Gray.Label to allow customers the opportunity to have one pre-allocated before they come in to avoid missing out. You may see that some of our most popular items are on Pre Order as they sell out so quickly.
Depending on the item on Pre Order, time frames can vary from 1 to 4 weeks, we typically specify within the product page what the timeframe is and when the next drop is due in.
If a specific date isn't mentioned, as a general rule, we aim to dispatch all pre order items within 1 - 2.5 weeks.
The day we receive the styles, they are checked, packed and dispatched to you.
What happens if you purchase an item that is in stock and a pre order item?
If you happen to purchase an item that is in stock, as-well as a pre order item, we will send you your package once we have received all items.
If you purchase a pre order item with an in stock item, we will ship them to you once we have received all of your items. If you require any styles that are in stock to be sent first, please place a separate order for that item or send us an email at firstname.lastname@example.org and we can arrange an invoice for the additional postage.
If you are after something in particular for a special date and are uncertain if it will arrive in time, we welcome you to send us an email and we can investigate it for you and will always try our absolute best to make sure you have that item for your special occasion :-)
Pre Order does not change our return / refund policy nor does its effect the use of Afterpay available on all orders.
Enquires at email@example.com
Pre Order Cut off over Christmas Period
For any pre orders placed before Friday 7th December, you can expect delivery before Christmas.
Any orders after this date cannot be guaranteed and will be dependent on whether we receive them with enough time to get them to you. If you are unsure you are welcome to send us an email at firstname.lastname@example.org
If you order an In Stock item with your Pre Order item after the cut off date, all items will be dispatched together when the Pre Order item arrives in the New Year. If you would like your In Stock item first, we recommend placing seperate orders.
For further details on our Christmas Period please refer to our Christmas Period page on our website.
For further details on Shipping and Handling, please refer to our Shipping page on our website.
Happy Shopping :-)