Refund, Exchange & Cancellation Policy

PLEASE NOTE:

Any items returned to us that are not eligible for a return as per our Policy below, will be returned to sender.

 

Gray Label Returns Form-A4

Print our return form here
Return Address
PO Box 2022
Greenvale VIC 3059

REFUND, EXCHANGE AND CANCELLATION POLICY

If you would like to return your item simply due to change of mind or incorrect sizing, we will be more than happy to provide you with a Gray Label gift card, valid for 12 months.
We do not offer direct exchanges, however you can purchase the correct size or item, using your gift card.

The following items are exempt from being returned and cannot be returned for a gift card;

  • Stocktake & Clearance Items
  • Accessories 
  • Swimwear

    If you do return any of the items listed above, which are exempt from being returned, unfortunately we will be unable to issue a credit note and will return the item to sender. You may be charged by Australia Post for the return postage to collect your item/s back. 

    If your item is faulty, we will be more than happy to provide you with a full refund. If you consider your item to be faulty, you must notify us within 7 days from the day you receive your item and the item must be unworn

    GENERAL TERMS & CONDITIONS:

    • All items should be intact with the original labels attached and unworn
    • We will require proof of any faulty items (EG. photos of the fault when you receive your item)
    • All items should be in the original packaging
    • All items are your responsibility until they reach Gray Label. We are not liable for lost or damaged items during transportation. We strongly recommend postage insurance or a reliable tracking service
    • Postage costs on all returns are at the customers expense
    • Any item not in its original condition or damaged for reasons not due to our error, will not be eligible for a return, refund, or gift card
    • All stock take and clearance items are final sale and are not eligible for return

      IMPORTANT: Due to health regulations we are unable to refund on swimwear, underwear or jewellery purchases

      CANCELLING YOUR PRE-ORDER

      We process pre-order items very shortly after your purchase, therefore if we have already ordered the item, any cancellation will result in a fee of $12.95, per item cancelled.
      Please email info@graylabelstore.com if you would like to have your order cancelled.