Refund, Exchange & Cancellation Policy
Please click HERE if you would like to lodge a return. Please see below for our Returns policy.
REFUND, EXCHANGE AND CANCELLATION POLICY
If your item is faulty, we would be more than happy to provide you with a full refund. If you consider your item to be faulty, our policy is 7 days from the day you receive your item to notify us and the item must be unworn.
If you would like to return your item simply due to change of mind or incorrect sizing, we would be more than happy to provide you with a Gray.Label gift card that is valid for 12 months.
We do not offer direct exchanges, but you can purchase the correct size or item using your credit note.
The following items are exempt from our returns policy and cannot be returned for a credit note:
- Clearance/Sale Items
If you do return any of the above items that are exempt from being returned, unfortunately we will be unable to issue a credit note and will have to re-charge the cost of postage to send it back to you.
GENERAL TERMS & CONDITIONS:
*All items should be intact with the original labels attached and unworn.
*We will require proof of any faulty items, for example photos when you receive your item.
*All items should be in the original packaging.
*All items are your responsibility until they reach Gray.Label. We are not liable for lost or damaged items during transportation. We recommend postage insurance or a reliable tracking service.
*Postage costs on all returns are at the customers expense.
*Any item not in its original condition or damaged for reasons not due to our error will not be eligible for a return or refund.
*All sale and promotional items are final sale and may not be refunded.
*Due to health regulations we are unable to refund on swimwear, underwear or jewellery purchases.
CANCELLING YOUR PRE ORDER
We process your pre order items very shortly after your purchase, therefore if we have already ordered the item, any cancellation will result in a fee of $12.95, per item cancelled.
Please email firstname.lastname@example.org if you would like to have your order cancelled.